FAQ

Where do you send products from?
We are based in Douala, and send all products from our base in Douala.


What are your customer service hours?
Our hours are from 9:00 am – 5 pm GMT. We can be reached via email at tikaysbridal@gmail.com, live chat and telephone during business hours. Our phone number is: (+237)691415716.


What does your production time mean?
Our production time to get all orders out and sent to our customers takes 5-7 Business days.
Due to many orders pending and/or ahead of others we give PRIORITY to Rush Orders. The option on each listing is known as “Express” for an additional fee.
If your order needs to be processed in a more-timely matter and would like for it to be sent as soon as possible, please select the “Express” option. 
If you do not select Express production for all products, your order will not be treated as a rush order., please select the rush production option.
If you do not select Express production for all products, your order will not be treated as a rush order.


Do the colors of the robes match what I’m seeing online?  
Please note that colors may differ from what you see on your monitor, as monitor screen settings and colors do vary. Please be very careful if you are on your Cell Phone or PC. If you would like further information or a close up of how colors actually look please contact us so that we can inform you.  


I want to return my product, what must I do? 
Please check our Returns & Refunds page. We only refund orders that are not personalized. The REFUND will only go towards the cost of the robes, tshirts, etc. Handling and transportation fee’s are non-refundable.


Can I edit my order?
Yes you can. Just contact us ASAP via WhatsApp or direct call before we process your order. If the order is customized with a text you no longer want or would like to change and the robe has already been pressed, you then would have to re-order and other fees may apply. 
For Non-Custom orders you can change size or color of the robe as long as the order has not been packed and ready to be delivered.

Can I see my robe(s) or product before it is shipped out to me?
There is a 3500 FCFA fee for MOCK UPS, as this causes a significant delay in production. If you want to see the product before it is made please message us and we will send you the invoice for the mock up fee. 

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